Joyce Miccile

The BTI Consulting Group, Inc.

Joyce manages the client feedback program at The BTI Consulting Group, a research consultancy
helping law firms and professional services organizations build bigger and longer-lasting
relationships with their clients.

Joyce and her team have conducted over 4,000 client interviews ranging from the General Counsel
of the 10 largest companies in the world, to global investment banks, to start ups and Fortune 1000
companies. Joyce draws on her 5 years of experience at BTI and over 20 years of prior experience as
a Senior Director in one of the world’s largest global supply chain companies where she managed
the relationships of the company’s largest clients.