Jennifer Petrone Dezso

The BTI Consulting Group, Inc.

Jennifer is a Principal at The BTI Consulting Group, a research consultancy helping law firms and professional services organizations build bigger and longer-lasting relationships with their clients.

BTI conducts more independent research on how clients acquire, manage, and evaluate their professional services providers than virtually anyone.  Jennifer draws on this research and her 15 years of experience to develop high-impact client feedback programs, train professionals in client service excellence, and deliver strategic consulting to organizations looking to improve performance and develop more business.

In addition, Jennifer is a frequent presenter and author on market trends, how to identify and create opportunities in the market, and tactics to implement organizational best practices in client relationship development.